Terms of service

Terms of Service

Effective Date: 26 January, 2026

Welcome to the website of THEWHOLESALERX PTE. LTD (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and products.

By visiting our website, submitting an inquiry, or placing an order, you agree to be bound by these Terms.

1. Company Information

Registered Address:
THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422

2. Business-to-Business (B2B) Only

Our products and services are intended strictly for:

  • Businesses

  • Manufacturers

  • Brands

  • Formulators

  • Importers and distributors

We do not sell products for personal consumer use. By placing an order, you confirm that you are acting on behalf of a business entity.

3. Products and Intended Use

All products sold by THEWHOLESALERX are supplied as:

  • Bulk botanical ingredients

  • Raw materials

  • Extracts, oils, powders, and related B2B goods

Unless explicitly stated otherwise, products are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for:

  • Testing suitability for their applications

  • Compliance with local regulations

  • Proper formulation, labeling, and usage

4. Orders and Acceptance

All orders placed through our website are subject to acceptance by the Company.

We reserve the right to:

  • Reject or cancel orders

  • Limit quantities

  • Request additional verification or documentation

Order confirmation does not guarantee acceptance until payment and internal processing are complete.

5. Pricing and Payments

All prices are listed in [Insert Currency] unless stated otherwise.

Customers agree that:

  • Prices may change without notice

  • Bulk pricing may be quotation-based

  • Payment must be completed before shipment unless agreed otherwise

Any bank charges, currency conversion fees, or international transaction costs are the responsibility of the buyer.

6. Shipping and Delivery

We ship internationally through third-party logistics providers.

Delivery timelines are estimates and may vary due to:

  • Customs clearance

  • International delays

  • Carrier disruptions

  • Force majeure events

The customer is responsible for:

  • Import duties and taxes

  • Local regulatory clearance

  • Providing accurate shipping details

7. No Returns Policy (B2B)

Due to the nature of bulk botanical goods, we do not accept returns or exchanges.

8. Damaged or Unusable Goods

If a product arrives damaged or unusable, customers must notify us within 7 days of delivery with:

  • Clear photos

  • Unboxing or damage video evidence

  • Packaging and shipping label images

If approved, we will offer either:

  • Replacement shipment, or

  • Refund of product value only

Shipping charges are non-refundable.

9. Documentation

We may provide documentation such as:

  • COA (Certificate of Analysis)

  • MSDS (Material Safety Data Sheet)

  • TDS (Technical Data Sheet)

Documentation is provided for business reference only and may vary by batch.

10. Regulatory Compliance

Customers are solely responsible for ensuring that products comply with:

  • Import/export laws

  • Cosmetic, food, nutraceutical, or pharmaceutical regulations

  • Local labeling and claims restrictions

THEWHOLESALERX assumes no liability for misuse or non-compliance by the buyer.

11. Intellectual Property

All content on this website, including:

  • Text

  • Product descriptions

  • Branding

  • Logos

  • Documentation formats

is the intellectual property of THEWHOLESALERX PTE. LTD and may not be copied, reproduced, or redistributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, THEWHOLESALERX shall not be liable for:

  • Indirect or consequential damages

  • Business losses or lost profits

  • Delays in shipping or customs

  • Product misuse or formulation outcomes

Our maximum liability shall not exceed the value of the product purchased.

13. Force Majeure

We are not responsible for failure or delay caused by events beyond our control, including:

  • Natural disasters

  • Supply chain disruptions

  • Customs restrictions

  • War, pandemics, strikes, or transport failures

14. Termination

We reserve the right to suspend or terminate access to our services if:

  • These Terms are violated

  • Fraudulent activity is suspected

  • Misuse of products or documentation occurs

15. Governing Law

These Terms are governed by the laws of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Contact Information

For any questions regarding these Terms, please contact:

THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422
Email: thewholesalerx@gmail.com