Privacy policy

Effective Date: [26 January, 2026]

THEWHOLESALERX PTE. LTD (“we”, “our”, “us”) is committed to protecting the privacy and security of our business customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from our website.

1. Company Information

THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website

  • Business customers placing B2B orders

  • Companies submitting inquiries, RFQs, or documentation requests

  • Users interacting with our services or communications

3. Information We Collect

We may collect the following types of information:

a) Business & Contact Information

  • Name

  • Company name

  • Job title

  • Business email address

  • Phone number

  • Billing and shipping address

b) Order & Transaction Information

  • Products purchased

  • Order history

  • Payment confirmation (we do not store full card details)

  • Invoice and shipping records

c) Website Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

d) Communications

  • Emails, inquiries, RFQs, support requests

  • Uploaded documents or compliance-related information

4. How We Use Your Information

We use collected information to:

  • Process and fulfill business orders

  • Provide quotations, invoices, and documentation (COA, MSDS, TDS)

  • Communicate order updates and customer support

  • Improve our website performance and services

  • Meet regulatory, tax, and export compliance requirements

  • Prevent fraud and unauthorized transactions

5. Legal Basis for Processing (Singapore & International Customers)

We collect and process data only when:

  • It is necessary to fulfill a contract (order or inquiry)

  • You have provided consent

  • We have legitimate business interests

  • We are required by law for compliance or recordkeeping

6. Sharing of Information

We do not sell or rent your personal data.

We may share information only with trusted third parties such as:

  • Logistics and courier partners

  • Payment processors

  • IT and hosting providers

  • Regulatory or customs authorities (when required for export/import)

All partners are required to handle data securely and only for the intended purpose.

7. International Data Transfers

As a global B2B supplier, your information may be processed in countries outside Singapore, including where logistics partners or service providers operate.

We take reasonable steps to ensure your data remains protected under applicable privacy standards.

8. Data Retention

We retain personal and business information only as long as necessary for:

  • Order fulfillment

  • Accounting and tax compliance

  • Regulatory documentation

  • Dispute resolution

When no longer needed, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve browsing experience

  • Remember preferences

  • Analyze traffic and site usage

  • Support Shopify and ecommerce functionality

You may disable cookies through your browser settings, but some site features may not function properly.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure hosting and encrypted connections

  • Limited access to sensitive data

  • Trusted payment gateways

  • Regular monitoring for unauthorized access

However, no online transmission is completely secure.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold

  • Request correction of inaccurate information

  • Request deletion (where legally permitted)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at the email below.

12. Marketing Communications

We may send business-related updates such as:

  • Product availability

  • Documentation updates

  • New ingredient listings

You may opt out at any time by using the unsubscribe link or contacting us directly.

13. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those third parties.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with the updated effective date.

15. Contact Us

For privacy-related inquiries, please contact:

THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422
Email: thewholesalerx@gmail.com