物流政策

Shipping Policy

Effective Date: 26 January, 2026

At THEWHOLESALERX PTE. LTD, we specialize in supplying botanical ingredients and bulk products to businesses worldwide. This Shipping Policy outlines our processing timelines, delivery estimates, and important shipping terms.

1. Company Information

THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422

2. Order Processing Time

All orders are processed within:

5–7 business days

Processing includes:

  • Order confirmation

  • Quality checks

  • Documentation preparation (COA/MSDS/TDS where applicable)

  • Packaging and dispatch coordination

Please note: Processing times may vary depending on product type, batch readiness, and order volume.

3. Estimated Delivery Time

Once shipped, estimated delivery time is:

10–12 business days

Delivery timelines are approximate and may vary due to:

  • Customs clearance

  • Destination country regulations

  • Courier delays

  • Peak shipping seasons

4. Shipping Origins

We fulfill orders through our supply network and partner facilities in:

  • India

  • Vietnam

  • China

  • Thailand

  • Sri Lanka

  • Indonesia

The shipping origin depends on product availability and sourcing location.

5. Shipping Carriers

We ship internationally using trusted courier and logistics partners, including:

  • DHL

  • FedEx

  • UPS

Carrier selection may vary based on destination, service availability, and shipment size.

6. Shipping Charges

Shipping costs are calculated based on:

  • Shipment weight and volume

  • Destination country

  • Courier service level

  • Bulk freight requirements

Shipping charges will be displayed at checkout or shared via quotation for bulk orders.

7. Customs, Duties, and Taxes

International shipments may be subject to:

  • Import duties

  • VAT/GST

  • Customs inspection fees

  • Regulatory clearance charges

Customers are fully responsible for all duties, taxes, and import-related charges in the destination country.

We do not refund shipping costs or customs fees under any circumstances.

8. Delays and Force Majeure

While we strive to meet delivery estimates, we are not liable for delays caused by:

  • Customs processing

  • Carrier disruptions

  • Weather or natural events

  • Regulatory restrictions

  • Force majeure circumstances

9. Incorrect Shipping Information

Customers must provide accurate shipping details.

THEWHOLESALERX is not responsible for:

  • Delivery failure due to incorrect addresses

  • Additional courier charges due to re-routing

  • Delays caused by incomplete contact information

10. Damaged Shipments

If your order arrives damaged, please report it within 7 days of delivery with:

  • Clear photos

  • Unboxing video evidence

  • Packaging and shipping label images

Approved claims may qualify for replacement or refund of product value (shipping is non-refundable).

11. Contact Us

For shipping-related inquiries, please contact:

THEWHOLESALERX PTE. LTD
68 Circular Road, #02-01
Singapore 049422
Email: thewholesalerx@gmail.com